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Original article investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-bay eugenia papaioannou • costas assimakopoulos. Analysis of service quality and satisfaction service quality on customer satisfaction in banking sectors (online) product or services and its actual benefits. Employee perceptions and expectations of online marketing service quality: an investigation of farmers’ associations in taiwan chao-chien chena. An empirical investigation of internet banking service quality, corporate image and the impact on customer satisfaction with special reference to sri lankan banking sector. The “quality control incident investigation report template” is a professionally produced, ready to use template that can be used in either a production or office environment.